GPK

GPK Managed Services MSA Components & Modules Managed IP-PBX Voice Service

GPK MANAGED - IP-PBX VOICE

The GPK Managed IP-PBX Voice includes the following;

Items Covered

PBX
IP PBX
Digital Handset
IP Handset

PA Amp
            PDA/Smartphone


MODULE DETAILS

IP-PBX Audit and Inventory Module
Maintain and track Asset locations.
Maintain and track Telephony specifications.
Maintain and track Telephony warranty details.
Maintain and track Faults against Asset.
Maintain Cabinet Patching and Telephony Frame Records.


IP-PBX Monitoring, Alerting and Management Module
Graph Telephony equipment performance for fault rectification or Billing Analysis upon request.
Analyse Graphing Data for utilisation and make recommendations as required.
Software or firmware management of Telephony equipment
Review Telephony Equipment logs for any errors and attend to as necessary.
Review installed Licensing to confirm it is covered by a valid licensing agreement.

IP-PBX Fault Resolution Module
AMC of Telephony equipment as part of Onsite Services.
Liaise with Vendor for Telephony fault rectification (if the Printer is covered by warranty).

IP-PBX Management Reports Module
Regular "Executive Summary" reports on general IP-PBX operations.
Provide additional granular reports on request (including inventory or asset management reports, life cycle report, etc).

 

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